Refund Policy.
Contents
Introduction
This Refund Policy outlines the terms under which refunds may be granted by Dotdunia Technologies (“Dotdunia,” “we,” “us,” or “our”).
It applies to:
- All services (development, marketing, consulting, training, job support)
- Digital products (SaaS tools, software, templates, downloadable content)
- Purchases made through our website or third-party platforms
By purchasing from us, you agree to this Refund Policy.
General Refund Principles
- All refund requests must be submitted via email to: info@dotdunia.com
- Refunds (if approved) will be processed within 7–10 business days
- Refunds will be issued via the original payment method unless otherwise agreed
- Processing fees, gateway charges, and third-party costs may be deducted
Refund approval is subject to our review and policy conditions.
IMPORTANT: DIGITAL PRODUCTS POLICY (STRICT)
All Digital Products Are Non-Refundable
This includes:
- SaaS products (TopR, Dot CRM, tools, etc.)
- Software access or subscriptions
- Templates, downloads, digital assets
- Courses and training materials (once accessed)
No Refund Will Be Issued If:
- Product is delivered or accessed
- Login/access credentials are shared
- Download link is used
- Subscription is activated
Exceptions (Very Limited Cases)
Refunds may be considered only if:
- Product is not delivered
- Access is not provided
- Technical issue from our side prevents usage
Must be reported within 7 days of purchase
SERVICES REFUND POLICY
A. Website & App Development
Custom development work is non-refundable once initiated
B. Digital Marketing (SEO, Ads, Social Media)
No guarantees for:
- Rankings
- Traffic
- Leads
Results depend on external factors.
C. IT Job Support & Consulting
- No refunds once support has started
- No refunds for completed sessions
- Monthly plans are non-refundable after activation
D. IT Training Programs
- No refund once course access is provided
- No refund after attending sessions
- Batch transfers may be considered (case-by-case)
E. Website / Social Media Maintenance
- Monthly/retainer services are non-refundable
- Work already completed is non-refundable
DOMAIN, HOSTING & THIRD-PARTY SERVICES
Domain Registration
Non-refundableManaged by third-party providers
Hosting Services
Third-Party Costs
- Plugins
- Licenses
- APIs
- Themes
100% non-refundable
NON-REFUNDABLE CASES (IMPORTANT)
Refunds will NOT be issued for:
- Change of mind
- Lack of technical knowledge
- Business decision changes
- Delays caused by client
- Miscommunication after approval
- Completed work or delivered milestones
- Partial usage of services
PROJECT CANCELLATION POLICY
If client cancels:
- Charges apply for completed work
- Remaining balance (if any) may be adjusted
- No refund for delivered work
CHARGEBACK & DISPUTE POLICY
Important Legal Clause
Unauthorized chargebacks may result in:
- Immediate service suspension
- Account termination
- Legal action
Clients must contact us first before raising disputes.
REFUND REQUEST PROCESS
To request a refund:
Email: info@dotdunia.com
Include:
- Full Name
- Order / Project ID
- Payment details
- Reason for request
- Supporting proof (if applicable)
Timeline:
- Response within 3–5 business days
- Resolution within 7–10 business days
FRAUD PREVENTION
We reserve the right to:
- Reject fraudulent refund requests
- Verify transactions and user identity
- Deny access in case of misuse
INTERNATIONAL CLIENTS
- Refunds are processed in original currency
- Exchange rate differences are not covered
- Bank/payment gateway charges are non-refundable
POLICY UPDATES
We may update this policy at any time.
Continued use of services = acceptance of updated policy.
CONTACT INFORMATION
Dotdunia TechnologiesEmail: info@dotdunia.comSupport: help@dotdunia.comWebsite: dotdunia.com